Why I don’t repurpose content

engineer content, dont repurpose it

Raise your hand if you are in marketing and have embraced the need to deliver content across multiple media and channels.  It is a virtual certainty you have.  It supports SEM strategies, increases impressions and communicates multiple perspectives.  Content teams are working harder than ever to deliver quality content in a variety of forms.

Now, raise your hand if your budget and resources have increased proportionately.  Note to self – no raised hands are visible.  So without additional resources what options remain? Work harder or work smarter ( or both is a third option of course).

The dynamics of digital content are very different than non-digital. I recognize that this is obvious, but how much have your content creation strategies changed?  Not much… is the response from most organizations.

The business world still has a documents-first mindset.  Oh sure, they are tweeting, some are blogging, a few are socially active, and if my email inbox is a barometer, everyone has a marketing automation tool. But the source, focus and process is typically based on a document, which marketing then repurposes across digital channels.

Repurposing content is reactive, not proactive

“Repurpose your content.” You’ve read it, I’ve read it, it is everywhere. It makes sense – at first glance.  But when you look deep into your goals and digital tactics, it’s backwards.  Repurposing content from high-value documents like whitepapers or eBooks, is inefficient. It’s a reactive retrofit, not a proactive strategy.

I’m not saying that your whitepaper is not valuable, just that how most create them today is inefficient considering additional digital content goals.

Engineer you content, don’t retrofit

The idea of content engineering is based on the need for scale and orchestration of message.  It is an evolution guided by content, communication and promotion strategies designed to articulate value to an audience where they will find it and in a form appropriate for consumption.  Fish where the fish are.  The challenge (as if there is only one…) is that there is no longer a large school of fish, but many ponds and baits.

I embrace the engineering approach because it is rooted in strategy and progressive steps. Strategy is a top-to-bottom approach, defining the core conceptual message, goal and tactics.  Strategy guides the framework – your message pillars that can both stand-alone and support the big idea.  Each pillar has it’s own foundation and unique conversational value.

What is more unique than non-digital approaches is the idea of creating functional components from the bottom up. Developed incrementally and progressively, guided by the broader strategic message, each pillar is functional along the way and does not need to be reverse engineered to become smaller assets later.

This process is efficient and delivers incremental content throughout the process.  It provides a roadmap to inter-connect supporting ideas and will often uncover relationships that were not initially obvious.  Most importantly, you won’t be waiting for the completion of the ‘next big thing’ and then working backwards to extract messages and content to promote it.  Instead, you’ll have time to orchestrate how it is delivered and shared with your target audience.

What is your experience – care to share?

Old Habits are Hard to Break

Change is hard.  “An A+ for stating the obvious” you are thinking to yourself?

B2B marketing is stuck in “old ways”.   Like any generalization, there are exceptions, but they remain the minority.   I’ll explain.

Business thrives on process.  From process comes efficiency, which is a critical element of success.  Consider FedEx and the UPS.  Process is their competitive advantage and they have embraced new techniques, structures and core processes to capitalize on fundamental shifts in technology, audience needs and service models. They are winning big because of it.

Process is key to efficiency but a process based on an old set of rules is disaster.  In many ways this is the status of B2B marketing.

Marketing is about message, content and audience reach.  B2B is adapting to the audience reach part of the model.  But it needs deeper analysis.  Marketing has not adapted to the message and content processes required to truly capitalize on new distribution models and audience consumption preferences.

The Internet and “digital” has forever changed how buyers evaluate and make purchase decisions.  In response, Marketing no longer prints collateral but publishes PDF’s on their websites. Many have adopted “marketing automation” tools to leverage their database.  Some discovered video, audio podcasts, eBooks.   The list goes on.

Communications teams are blogging and tweeting all day long to capitalize on the power of social media.  Many new tools, formats and media are being used, all powerful and with tremendous reach.

But here’s the thing.  Few marketing and communications teams are working together to consider the synergy of each effort, or the content required to support each channel.  The  activities are related and inter-dependent upon each other, though they are often not executed as such.

Engagement is the new buzzword in marketing. Engage with customers, prospects, and partners.  “We need to engage online.  Establish a conversation.”  But for many organizations the teams responsible for customer engagement are not truly engaged with each other.  They talk, have meetings and conference calls, but they are not engaged.  Why?

Old habits. The approach to content creation, communication, and the structure of organizations has not evolved. B2B has historically undervalued creative, message and content, and they have not yet recognized the need to adapt the process of creating content.  One team creates collateral, another press and media communications, and a third owns marketing automation. Other teams own the web, video, and training.  Each is focused set of deliverables but not the coordination or relationships of the messages they are delivering.

Unless co-developed, creating a PDF whitepaper to publish on the web and writing a blog post for LinkedIn, without a strategy to leverage their inter-dependencies is not a new approach, just a new distribution method.

Would love to hear your own opinions on this.