Why I don’t repurpose content

engineer content, dont repurpose it

Raise your hand if you are in marketing and have embraced the need to deliver content across multiple media and channels.  It is a virtual certainty you have.  It supports SEM strategies, increases impressions and communicates multiple perspectives.  Content teams are working harder than ever to deliver quality content in a variety of forms.

Now, raise your hand if your budget and resources have increased proportionately.  Note to self – no raised hands are visible.  So without additional resources what options remain? Work harder or work smarter ( or both is a third option of course).

The dynamics of digital content are very different than non-digital. I recognize that this is obvious, but how much have your content creation strategies changed?  Not much… is the response from most organizations.

The business world still has a documents-first mindset.  Oh sure, they are tweeting, some are blogging, a few are socially active, and if my email inbox is a barometer, everyone has a marketing automation tool. But the source, focus and process is typically based on a document, which marketing then repurposes across digital channels.

Repurposing content is reactive, not proactive

“Repurpose your content.” You’ve read it, I’ve read it, it is everywhere. It makes sense – at first glance.  But when you look deep into your goals and digital tactics, it’s backwards.  Repurposing content from high-value documents like whitepapers or eBooks, is inefficient. It’s a reactive retrofit, not a proactive strategy.

I’m not saying that your whitepaper is not valuable, just that how most create them today is inefficient considering additional digital content goals.

Engineer you content, don’t retrofit

The idea of content engineering is based on the need for scale and orchestration of message.  It is an evolution guided by content, communication and promotion strategies designed to articulate value to an audience where they will find it and in a form appropriate for consumption.  Fish where the fish are.  The challenge (as if there is only one…) is that there is no longer a large school of fish, but many ponds and baits.

I embrace the engineering approach because it is rooted in strategy and progressive steps. Strategy is a top-to-bottom approach, defining the core conceptual message, goal and tactics.  Strategy guides the framework – your message pillars that can both stand-alone and support the big idea.  Each pillar has it’s own foundation and unique conversational value.

What is more unique than non-digital approaches is the idea of creating functional components from the bottom up. Developed incrementally and progressively, guided by the broader strategic message, each pillar is functional along the way and does not need to be reverse engineered to become smaller assets later.

This process is efficient and delivers incremental content throughout the process.  It provides a roadmap to inter-connect supporting ideas and will often uncover relationships that were not initially obvious.  Most importantly, you won’t be waiting for the completion of the ‘next big thing’ and then working backwards to extract messages and content to promote it.  Instead, you’ll have time to orchestrate how it is delivered and shared with your target audience.

What is your experience – care to share?

10 Predictions for B2B Marketing in 2014

2014 B2B Content & Marketing Predictions

Lets be honest, there is nothing new about predicting the year ahead.  By now you’ve no doubt encountered many projections for how our industry will evolve between now and December.

In the spirit of full disclosure, the goal of my commentary is to commit my own thoughts “for the record” so that I can return to these strategy KPI benchmarks later for measurement.  Too many times have I said to myself “I predicted that” but had nothing in writing to validate my internal boasts.  Enough said.  Here is my list:

Google+ will gain serious momentum as an important B2B social channel 

Omit Google+ at your own peril.  As Google continues to refine search algorithms with emphasis on defining and empowering the semantic web, Google+ will emerge as a key channel for B2B research, digital conversations and audience engagement.  It will fill the gap between personal conversations on Facebook and professional engagement on LinkedIn.

Organizations will begin to recognize the need to restructure for digital content creation and multi-channel delivery

Execution of digital marketing message, content and program strategies require more integrated team planning and execution.  Traditional twentieth century organization structures were designed to market via non-digital processes and media.  These legacy org structures represent silos and obstacles to capitalize on new tools, media and channels and blended digital strategies.  The emphasis on measurement and improved marketing ROI will force organizations to recognize the need for structural re-alignment.  Not much change will occur in 2014 but the conversation will escalate.

The document-first approach to content creation will begin its decline as the content strategies adopt a content engineering approach to optimize for multiple channels and media 

Creating a white paper and then having a discussion about additional ways to leverage or “repurpose” the document is not enough.  Repurposing of flagship documents, webinars, etc. will be replaced by a process that strategically plans and designs for multi-channel digital distribution rather than retro-development of a single tactic.   While this won’t yet gain significant momentum, the conversation will evolve away from repurposing to strategic multi-purposing and execution in the planning stage.

Momentum for the Marketing Technologist and Data Scientist will soar

The importance of technology and user experience in any digital engagement cannot be ignored.  As technology is now the delivery path for content, services and applications, achieving meaningful, audience-valued interactions will require greater collaboration and alignment between IT, marketing and other groups.  Combined with the need to capture business value from volumes of data and continued pressure for meaningful marketing metrics, these two roles will be instrumental in the maturity of these goals while acting as liaisons between the traditional CMO v. CIO non-conversation.

Video will receive a greater percentage of marketing budget and will grow as a preferred communication media. 

Video has reached the precipice of business acceptance.  It is recognized as a powerful communications tool, but it has yet to be leveraged in practice.  Barriers limiting daily video use such as the networks ability to deliver quality video, ease of adoption and creation, and user experience are falling.  Video as the “killer app” is ready to assume a dominant role in business communications in ways most do not yet see.

APIs and digital platform consolidation will emerge as vital to content strategy

Context and rationalization of content aligned with both audience personas and the sales cycle are important competitive differentiators for business.  To connect ‘the right’ resources that bring contextual value to the marketing mix will place increased emphasis on APIs.  Consolidation of disconnected information and content sources will take time but the trend will be to recognize the need and begin a process of integration not previously acknowledged.

Curation will grow, but successful integration within messaging and content will remain dormant

There is too much content to manage and consume.  Period.  Automation of the process has matured and gained momentum, but only a very small minority will go the extra mile to truly optimize and integrate it within their content creation and delivery strategies.

Social listening will become a budget line item

Business is social. Social listening will soon be deemed a requirement, not an option.  Recognizing that peer-to-peer conversations impact every target audience and with the integration of social into customer service platforms, listening will be emphasized.  The challenge for B2B will be timely response due to lack of strategy and structure.

Apps will proliferate and have a significant impact on experience design and will influence web interface design

I see this everywhere already so maybe it’s not a fair prediction, but mobile apps have forced digital designers to jump out of their interface design box.  This is long over-due and I’m thankful to mobile for a better user experience and more visual delivery of digital content.  Many thanks to Apple and Ideo in particular for igniting this evolution.

Engagement goals will lead to more B2B focus and emphasis on brand communities.  

Business has recognized the value of social channels and is now committed to respond.  Two trends are inevitable – brand community growth and increased emphasis on measurable KPIs of this activity.

Branded communities will be the natural strategy for most mid-sized and large B2Bs.  Why? Because most these brands find it hard not to focus on themselves and because it will be easier for them to manage KPIs in communities they control.  The majority will not gain much traction however, because users will gravitate to communities of interest and not communities of brand.

What do you think?  please share thoughts and comments.

Old Habits are Hard to Break

Change is hard.  “An A+ for stating the obvious” you are thinking to yourself?

B2B marketing is stuck in “old ways”.   Like any generalization, there are exceptions, but they remain the minority.   I’ll explain.

Business thrives on process.  From process comes efficiency, which is a critical element of success.  Consider FedEx and the UPS.  Process is their competitive advantage and they have embraced new techniques, structures and core processes to capitalize on fundamental shifts in technology, audience needs and service models. They are winning big because of it.

Process is key to efficiency but a process based on an old set of rules is disaster.  In many ways this is the status of B2B marketing.

Marketing is about message, content and audience reach.  B2B is adapting to the audience reach part of the model.  But it needs deeper analysis.  Marketing has not adapted to the message and content processes required to truly capitalize on new distribution models and audience consumption preferences.

The Internet and “digital” has forever changed how buyers evaluate and make purchase decisions.  In response, Marketing no longer prints collateral but publishes PDF’s on their websites. Many have adopted “marketing automation” tools to leverage their database.  Some discovered video, audio podcasts, eBooks.   The list goes on.

Communications teams are blogging and tweeting all day long to capitalize on the power of social media.  Many new tools, formats and media are being used, all powerful and with tremendous reach.

But here’s the thing.  Few marketing and communications teams are working together to consider the synergy of each effort, or the content required to support each channel.  The  activities are related and inter-dependent upon each other, though they are often not executed as such.

Engagement is the new buzzword in marketing. Engage with customers, prospects, and partners.  “We need to engage online.  Establish a conversation.”  But for many organizations the teams responsible for customer engagement are not truly engaged with each other.  They talk, have meetings and conference calls, but they are not engaged.  Why?

Old habits. The approach to content creation, communication, and the structure of organizations has not evolved. B2B has historically undervalued creative, message and content, and they have not yet recognized the need to adapt the process of creating content.  One team creates collateral, another press and media communications, and a third owns marketing automation. Other teams own the web, video, and training.  Each is focused set of deliverables but not the coordination or relationships of the messages they are delivering.

Unless co-developed, creating a PDF whitepaper to publish on the web and writing a blog post for LinkedIn, without a strategy to leverage their inter-dependencies is not a new approach, just a new distribution method.

Would love to hear your own opinions on this.