Why I don’t repurpose content

engineer content, dont repurpose it

Raise your hand if you are in marketing and have embraced the need to deliver content across multiple media and channels.  It is a virtual certainty you have.  It supports SEM strategies, increases impressions and communicates multiple perspectives.  Content teams are working harder than ever to deliver quality content in a variety of forms.

Now, raise your hand if your budget and resources have increased proportionately.  Note to self – no raised hands are visible.  So without additional resources what options remain? Work harder or work smarter ( or both is a third option of course).

The dynamics of digital content are very different than non-digital. I recognize that this is obvious, but how much have your content creation strategies changed?  Not much… is the response from most organizations.

The business world still has a documents-first mindset.  Oh sure, they are tweeting, some are blogging, a few are socially active, and if my email inbox is a barometer, everyone has a marketing automation tool. But the source, focus and process is typically based on a document, which marketing then repurposes across digital channels.

Repurposing content is reactive, not proactive

“Repurpose your content.” You’ve read it, I’ve read it, it is everywhere. It makes sense – at first glance.  But when you look deep into your goals and digital tactics, it’s backwards.  Repurposing content from high-value documents like whitepapers or eBooks, is inefficient. It’s a reactive retrofit, not a proactive strategy.

I’m not saying that your whitepaper is not valuable, just that how most create them today is inefficient considering additional digital content goals.

Engineer you content, don’t retrofit

The idea of content engineering is based on the need for scale and orchestration of message.  It is an evolution guided by content, communication and promotion strategies designed to articulate value to an audience where they will find it and in a form appropriate for consumption.  Fish where the fish are.  The challenge (as if there is only one…) is that there is no longer a large school of fish, but many ponds and baits.

I embrace the engineering approach because it is rooted in strategy and progressive steps. Strategy is a top-to-bottom approach, defining the core conceptual message, goal and tactics.  Strategy guides the framework – your message pillars that can both stand-alone and support the big idea.  Each pillar has it’s own foundation and unique conversational value.

What is more unique than non-digital approaches is the idea of creating functional components from the bottom up. Developed incrementally and progressively, guided by the broader strategic message, each pillar is functional along the way and does not need to be reverse engineered to become smaller assets later.

This process is efficient and delivers incremental content throughout the process.  It provides a roadmap to inter-connect supporting ideas and will often uncover relationships that were not initially obvious.  Most importantly, you won’t be waiting for the completion of the ‘next big thing’ and then working backwards to extract messages and content to promote it.  Instead, you’ll have time to orchestrate how it is delivered and shared with your target audience.

What is your experience – care to share?

An important lesson learned and leveraged

Bailey-sketchAll of us recall events, activities and mentors that impacted our personal and professional lives.  These are the experiences that shape our behavior, skills and personality, ultimately making us who we are.

One of the most memorable lessons of my education came during a drawing class I was enrolled in.  I loved to draw, but sketches of the human form were not in my portfolio for a reason. So when the instructor declared our assignment of the day to be a portrait to be rendered from a photo, self-doubt was a clear undercurrent as I scanned the resource files for my photographic model.

Soon the model and I were back at our seat, poised and ready with pencil in hand.  In an instant, my doubt turned to curiosity as the instructor told us to turn the photo upside down and draw the image from that perspective. I could see from a glance around the room I was not alone in my surprise.

When the exercise was finished, the results were impressive. The accuracy of my sketch was unprecedented, easily the most accurate portrait I had ever drawn.  But why?

What we learned that day was that shapes and objects familiar to us are influenced by our memory and interpretation of what we see.  Because we are familiar with a shape or image, the brain skips more critical study once memory tells us what it is supposed to be.  By turning the image upside down, preconception of what the object looks like is eliminated and forces critical evaluation of now unfamiliar shapes, relationships and patterns.

I leverage this lesson almost every day in life and in business.  It taught me to turn questions and problems upside down in order to see them more clearly and to eliminate the influence of preconception.  Used in combination with my favorite question – what if, it activates an exploration of opportunities and critical evaluation of environmental factors that are sometimes easily missed. The result is inevitably a more clearly defined goal unrestricted by the sometimes-restrictive framework of familiarity.

Marketing needs a better understanding of technology tools

Jim Davis is the global marketing chief of technology vendor SAS.  Davis is also a former CIO.  In a recent CMO.com interview he makes a strong case for data-driven marketing and why marketing needs to “think more like a technologist.” He also suggests that IT needs to adopt a more strategic understanding of the business and collaborate more effectively across organizational teams to deliver solutions that align with the business objectives they support.

It is an interesting read and his fundamental message is that marketing needs a better understanding of what’s in the technology box, and how they can use it.  Davis believes that to succeed in the digital age, technology is such an important foundation to marketing success that ultimately the CMO and CIO roles should be interchangeable.  I don’t completely support that position but he makes some compelling points that highlight a dramatic evolution in the marketing landscape

Here are 10 important points from the interview with Jim Davis by Nadia Cameron:

  1. Marketing is increasingly quantifiable.  Analytics will deliver better customer understanding and program insights
  2. Data and analytics support the decision making process, they don’t replace it
  3. Digital channels and touch-points are everywhere and integration is essential to efficiency and consistency
  4. Vendors often lead marketing into the mistake of believing the analytics and automation system just needs to be switched on to achieve results
  5. IT often does not truly understand the needs and requirements of marketing CRM and automation systems
  6. CIOs need to understand what the technology can do for the organization and how it can interact with the customer
  7. One of the common CMO hurdles fully leveraging data, technology and expertise is their relationship with the CIO and IT
  8. Recognize the silos of information within the organization and integrate them
  9. The emerging marketing technologist and data scientist roles can help bridge the divide between IT, the data, and marketing
  10. The future of the marketing-technology relationship is real-time customer interaction, with context and personalized content

Marketing delivery and response has become much more quantifiable.  New tools, new channels and new tactics demand that we rethink our approach to execution.  In the never ending digital evolution, marketing and IT will become increasingly dependent upon one another.  But I have a very difficult time accepting that they will become interchangeable.

Marketing has become seduced by technology at the expense of its true mission – story and message.   We have become increasingly focused on automation, SEO, and Google rankings at the expense of creativity and content.  For marketing there has been no other choice, technology has added new overhead to the process without a matched increase in resources, many in fact working with less.

As a discipline, marketing has been forever altered by digital technologies, turned upside down in many ways.  Is it science?  Not in my view.  Delivery and analytics is heading in that direction and technology is a powerful tool-set, but let’s not forget about what we are delivering through those tools.

Lets not forget about story and message – it remains the true mission of marketing.

Patterns, Perception and New Thinking

I read a great story recently by Paul Valerio on the Fast Company’s Co.DESIGN website that illustrated how patterns are the key to human perception. For me personally it was also a reflection on the creative process and how our common environment can make it difficult to perceive things in new ways.

The article was titled What Astronauts And Toddlers Can Teach You About Consumers – When observing and measuring consumer behavior, tune into the noise and the patterns that drive human perception.

One little-known quirk of the Apollo moon landings was the difficulty the astronauts had judging distances on the Moon.  Without “noise” familiar to them the data their minds were trying to process was too pristine. All of the “noise” essential to creating the patterns their minds needed to process the data accurately was missing. And patterns are the key to human perception, especially for experts.

The lesson is that patterns drive perception more so than the integrity of the data that create the patterns. We perceive our way through life; we don’t think our way through it. Thinking is what we do after we realize that our perception has failed us somehow. But because pattern recognition is so powerfully efficient, it’s our default state. The thinking part? Not so much.

Conversely, when searching for new solutions and approaches to problems we are familiar with, the noise patterns that frame our existing perceptions can limit our ability to see things in new ways.